Cloud and hybrid infrastructure requires continuous monitoring, and the internal team does not have enough capacity to cover it. Operational tasks pile up, leaving less capacity for the modernization initiatives the business expects.
Managed IT Services
Managed operations for cloud and hybrid infrastructure
We handle monitoring, support, incidents, and maintenance to sustain the availability of your services.
Trusted by:
We are a Microsoft Top Partner
When IT operations consume your team’s capacity
Incidents and degradation are detected through user reports. The response is reactive, the service remains affected longer, and the team learns about the problem only after the impact has occurred.
Resources, alerts, backups, and maintenance are managed through separate processes or tools. End-to-end visibility is limited, coordinating each intervention requires more effort, and repetitive tasks performed manually increase both the operational burden and the risk of errors.
The infrastructure is distributed across Azure and on-premises environments. Maintaining consistent monitoring and management standards across both becomes difficult, and each environment ends up operating under its own rules.
How we operate your infrastructure and platforms
We assess your environment and define the service scope, configure monitoring and alerts, manage incidents through prioritization and escalation, perform preventive and corrective maintenance, automate recurring activities, and review the service periodically to identify improvements.
Greater infrastructure visibility
Centralized alert and incident management
Less operational burden for your team
Greater control over backup and recovery
Environment assessment and monitoring implementation
We assess infrastructure, platforms, critical services, and procedures, and configure metrics, events, and alerts. Deliverables: an operational inventory, service scope, and monitoring and alerting framework.
Operations and incident management
We analyze, prioritize, resolve, and escalate alerts and incidents. Deliverable: an operational record with traceability.
Maintenance and automation
We perform preventive and corrective tasks and automate recurring activities. Deliverable: operational procedures and automations.
Service monitoring
We review availability, recurring issues, backups, and improvement opportunities. Deliverable: an operational report and improvement backlog.
Technology stack
Each technology plays a defined role: Azure Monitor for centralized monitoring of metrics, logs, and alerts; Azure Arc for managing and providing visibility into resources distributed across hybrid environments; Azure Automation for automating and scheduling recurring tasks; Azure Backup for managing backup and recovery; and ITSM for recording, prioritizing, assigning, and tracking incidents and requests.
How we work
Every service is implemented using the Possumus Adoption Framework, our four-stage adoption framework. This ensures an orderly onboarding of your environment, followed by ongoing operations, monitoring, and improvement.
1
Prepare
We assess the environment and define the scope: services, infrastructure, criticality, and operating conditions. This stage produces the operational inventory and service scope.
2
Adopt
We integrate resources into the management, monitoring, backup, and operational management framework, and configure metrics, events, and alerts.
3
Drive Impact
We carry out the operational transition, validating procedures, owners, and escalation mechanisms before operating the service.
4
Scale
We operate the service through monitoring, support, maintenance, incident management, and automation, and analyze recurring issues, performance, and opportunities for adjustment or further automation.
What your organization gains
Managed, centralized operations help sustain service availability and free up the internal team to focus on modernization initiatives.
Degradation detected earlier
Greater visibility into infrastructure and platforms makes it possible to detect degradation and anomalies earlier.
Traceable incidents
Centralized alert and incident management improves traceability and helps reduce information fragmentation.
More capacity for the internal team
Delegating recurring operational tasks frees up the internal team to focus on modernization initiatives.
Consistent operations and reduced risk
Consistent operations across cloud and hybrid environments make it easier to apply common standards, while greater control over backup and recovery helps reduce operational risk in the event of failures or data loss.
Why Companies Choose Possumus
Proven Expertise Across the Microsoft Ecosystem
Our specialization as a Microsoft Solutions Partner demonstrates our ability to design and implement solutions that integrate with each organization’s technology ecosystem.
Engineering Integrated with Adoption
We combine engineering and adoption from the start so technology is not only implemented, but also incorporated into operations, used, and continuously evolved over time.
A holistic view of technology
We connect AI, data, security, software, and cloud under a single vision, avoiding isolated solutions and reducing technology fragmentation.
Audited Management Processes
Our operations are supported by processes audited under ISO 9001.
Frequently asked questions
The service manages cloud and hybrid infrastructure and platforms through monitoring, support, maintenance, and optimization. It includes monitoring implementation with metrics, events, and alerts; operations and incident management, including analysis, prioritization, resolution, and escalation; preventive and corrective maintenance; automation of recurring activities; and service monitoring, including reviews of availability, recurring issues, backups, and improvement opportunities.
Sustain service availability and free up your internal team
Assess my IT operationsWe start with an assessment of your environment to define the service scope your infrastructure needs.
Let's Get In Touch
Schedule a Call
Federico Tagliani
Managing Director
Our work doesn’t end with implementation. We make sure the technology is adopted and delivers results.